Accelerating Salesforce Adoption with Whatfix
We have spoken about digital adoption platforms before but we haven’t exactly touched on the critical challenges for the success of a Salesforce implementation. According to Hafiz Izwan, our CEO, the process is akin to having a Ferrari but not knowing how to properly drive it and in the end, the Ferrari ends up collecting dust in the garage. Comparable to Salesforce, having the number 1 CRM in the world but not using it properly will hinder you from being able to enjoy the full benefits. This is not a reflection of the platform as even the most user friendly platform will pose challenges. This is a human related issue.
As an example, people who work in sales may not have a background in digital technology, which means they are not able to harness the full power of the technology. This is why a proper adoption is paramount.
Training sessions for user adoption while effective, can be dampened by human factors such as education level, age, and attention span of users. On top of that, eight hours of training only results in a lower attention span, as the day progresses. Additionally, training is in theory, and users sometimes struggle to actually use the platform after training is over and there is no trainer on standby to hold their hand.
This is how Telcowin ended up partnering with Whatfix to bring the value of the technology today, combining it with the technology of Whatfix to ensure a successful adoption.
Quoting Sameer Mishra, VP Sales at Whatfix, these days, everything is about instant gratification. Users expect everything to be resolved quickly. Whatfix helps ensure a better adoption by using real time in-app guidance. It simplifies the experience of the application according to users’ individual needs.
Whatfix eliminates the need of calling somebody for help and this is important as the world moves towards a hybrid work environment. Furthermore, the automation capabilities of Whatfix reduces the overall number of clicks. This improves productivity significantly.
Tune in to this week’s Telcowin Tech Talk podcast entitled Accelerating Salesforce Adoption with Whatfix at podcasts.telcowin.com to learn more about ROIs from using Whatfix and why users choose Whatfix over other available digital adoption platforms.