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This story was submitted as part of the #Pledge1Gives GivingTuesday campaign, which celebrates the many ways our member companies are having an impact around the world.

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Life during this pandemic is so uncertain. One day we can all be asked to stay home and on a good week we are given the chance to roam and go help boost the economy, but just like a curve ball suddenly it could just come back to you and say no, everybody back to their corners. It’s time out for all, yet again.

This however have not stopped the team at Telcowin to continue with what we do. We took a pledge earlier this year to give back and we are keeping to that promise.
Believing that there is no better time to start giving back, as of August 6, 2020 Telcowinners embarked on a project to help with the implementation of the Salesforce Non-Profit Success Pack (NPSP) for The Lost Food Project (TLFP) to digitise and smoothen their donation, accounts and volunteer management.

TLFP is a Malaysia Not-for-profit organisation that is dedicated to a sustainable future by rescuing ‘lost’ food and finding it a new home with people who need it most. With their aim to eliminate hunger in Malaysia one community at a time, TLFP prevents quality, nutritious food and other surplus goods from going to landfill and redistributes this food and other essential items to those in regardless of their religion, gender, age, disability or ethnic group.

On rotation, 6 Telcowinners volunteers came around to form a committee to help the TLFP team get on board with the implementation of Salesforce NPFP that are broken into 3 different phases. The Telcowin volunteers pledges 4 hours each a week and the organisation waives 100% of the implementation fees. All of us at Telcowin hopes that once all phases of implementation are completed, the usage of Salesforce NPSP will help increase TLFP’s productivity in their donor, accounts and volunteer management in the future. The rest of us are also eager to go on-ground and lend a helping hand once the coast is clear for the public to go out and volunteer.

As a frequent reminder from Hafiz Izwan the CEO of Telcowin to his team, Telcowin does not just refer to us Telling Companies how to Win. ‘Companies’ in this sense refers to the organisation and the ‘company’ we have among each other to help us reach higher heights, be better and a greater version of we are now as an individual and as a team. May we together weather out this storm and rise higher and greater than ever before! Like Aaron Lauritsen says in his 100 Days Drive: The Great North American Road Trip book “the struggles we endure today will be the ‘good old days’ we laugh about tomorrow”!

TLFP Content Source (new tab)

Society for the Prevention of Cruelty to Animals (SPCA)

Due to our humble beginnings as a growing startup, we at Telcowin have always believed in giving back. As of August 6, 2020 Telcowinners embarked on a project to help with the implementation of the Salesforce Non-Profit Success Pack (NPSP) for The Lost Food Project (TLFP) to digitise and smoothen their donation, accounts and volunteer management.

With the pandemic, Telcowin’s non-profit work took a break but we are back this year. In the spirit of providing aid to a different side of humanity every time, the Society for the Prevention of Cruelty to Animals (SPCA) was selected. This time, the gift bag included monetary, man hours and skillsets of three Telcowin volunteers which translated into the implementation of Salesforce in July 2022, with 100% implementation fees waived.

For SPCA, Salesforce is used to track donations, number of donors, recurring donors, payment methods (cheque, cash, online payment, cc, ipay88) and receipt numbers. It is worth noting that SPCA is mostly run by volunteers who would previously key in data manually using Excel Sheets. With the introduction of the Salesforce Dashboard, tedious paperwork which used to take half an hour is now completed within mere minutes.

Additionally, daily over the counter transaction reports are churned out more efficiently. This allows the volunteers to focus more hours on actually managing our favourite fur friends.

As of November 15 2022, this full implementation is complete and a training was carried out for the five users of Salesforce at SPCA. Telcowin’s three man project team handled the development and implementation seamlessly and was invited to celebrate World Animal Day with SPCA’s royal patron, Duli Yang Maha Mulia Tengku Permaisuri Norashikin, the queen consort of the Sultan of Selangor.

It was a day of fun not just for the team but also for the animals who melted into the arms of visitors. We at Telcowin are often reminded by our CEO, Hafiz Izwan that even though Telcowin is an acronym for Telling Companies how to Win, this organisation is also here to help organisations win every day. With the success of this second round of giving back to the community, Telcowinners are looking forward to helping a different side of humanity next time.