TELLING COMPANY HOW TO WIN, BIG!

A Salesforce Consulting Company

Welcome to Telcowin!

The abbreviations of TELCOWIN represents “TEL” as Telling, ‘CO’ as Companies and “Win” signifies How to Win, our committed and talented team have progressed from strength to strength and success to success in collaboration with our esteemed clients.

Backed by our globally-established principal (Salesforce), and entrusted with GOLD CONSULTING PARTNER, we will continuously work hand-in-hand in delivering the most innovative and cost-effective solution-fit offerings to both of our local & global clients.

OUR CORE VALUE

WINNING

Saying ‘You are going to Win” is easy, But at Telcowin we go extra miles in giving everything we’ve got in terms of being a leader, effort, perseverance and initiative for our customer to feel the differences.

EMPOWER

We believe everyone deserved their own chance to grow. With that as a core, everyone in Telcowin will find their strength and being empowered at best. Our customer will cherish the best services from our talented team.

CONTINUITY

Silo-mentality within organisation is so risky in ever-changing environment. Telcowin acknowledge this and always focus on consistency in growth, support and innovation while heavily focused on customer journeys.

SHARING

At Telcowin we encourage openness within organisation. Knowledge sharing and teamwork are critical ingredients in defining our core. Other fundamental that we really put an effort is to give back to community.

Successful Projects

Satisfied Customer

Salesforce Certification

Trailblazer Badges

Sales

Sell faster and smarter with a flexible, AI-powered sales platform designed to maximise productivity and success. Sales Cloud enables you to create a world class sales experience with a 360 degree view of your customer from lead to cash. The lead management in Sales Cloud enable you to segment account, contact and opportunity in a smart way, and bring you through the process of conversions. The platform is highly customisable towards industry best practise and can be tuned in specifically into your organisation preferences. With all the sales activity visible throughout the sales team, reporting is easier with dashboards capability. A must have CRM platform for a highly efficient sales teams.

Marketing

Marketing Cloud is the platform to deliver relevant and personalise customers journey across all channels. With Marketing Cloud, marketers enable to deliver the right message at the right time throughout all phases of the relationship. Sales & Marketing are no longer work in silos due to the capability of the platform to integrate to each other. With social listening, marketers can analyse brand health, their competitors and industry relevant. Einstein feature in the platform gives additional approach for marketers to market smarter. And yes all interactions can be done with omni-channel capabilities. The best marketing tool that empower the marketers.

Pardot

Pardot is B2B Marketing Automation by Salesforce, allowing marketing and sales teams to create, deploy, and manage online marketing campaigns that increase revenue and maximize efficiency. As a part of the Salesforce Partner Program, Pardot helps empower marketers with lead nurturing, lead scoring, and ROI reporting, resulting in higher-quality sales leads, shorter sales cycles, improved marketing accountability and better campaign tracking. The best B2B marketing automation platform that nurture the quality leads and increase the ROI.

Service

Service Cloud is a customer service software and support application that empowers companies to manage all customer information and conversations in multiple channel - phone, email, chat, and more. Service Cloud deliver smarter service with 360-degree view of every customer. Customer can reach and engage with you over their favourite channel. You can customise and extend your service capabilities with easy-to-use platform tools. With Salesforce mobile-first platform, customers and agents can manage and complete the work on the go. The best service platform to personalise customer care.

You know what’s GREAT? Having to chat with you.

Telcowin; Salesforce Partner; Salesforce partner Malaysia; CRM; Marketing Cloud; Cloud Consulting; Implementation Partner

Throughout the years of experience, we have build our expertise around Salesforce Ecosystem. Our team of certified consultant always ready to help customers achieving results.

SALESFORCE CONSULTING

Telcowin is 1 of the few salesforce gold consulting partners in region. With relevant experiences in Malaysia’s market spread out through industries, we provide the following services for our beloved customers:

Implementation Advisory
Understand Client Requirements
Applying Best Practises
Optimal Solutions for maximum ROI
Integrate salesforce with existing business system

SALESFORCE PROJECT DELIVERY

At Telcowin, our team has a very good understanding on the real-situation experiences, garnered through working with clients to implement projects over the years. We take our customers by the hand and work with them through a simple FIVE-Step Process in our winning working relationship with them. The FIVE-Steps represents:

Requirement Dialogue
Expectations Mapping
Detailed Project Planning
Milestone Drive Implementation
On-Going First-Class Support

SALESFORCE SUPPORT SERVICE

At Telcowin, we put our clients at the center of our business. We will walk with you in hand to hand to keep your org running optimally with continuous expert help.

Accelerate the process of adoption
Get answers from our support team
Learn basic, get relevant training
Seek advise for industries best practices
One-on-one work sessions
Get guidance from the experts
Outsource task to certified admin
Tweak dashboard to you needs

Stories of people who inspired by Telcowin effort in transforming their businesses.

Izra Izzuddin

Firefly Airlines

Telcowin came to see us at the time we needed the help the most! We wanted something that is not just selling tickets! They have that and their undivided assistance and solutions complemented by an efficient delivery team make us put our trust in their service. We recommend business owners and risk takers to get their Salesforce support throughout the journey. Trust me, Telcowinners are like friends to their partners. As they say friends want the best for them friends 😉

Saiful Asraf

Media Selangor

Telcowin team was very helpful before and after sales. The team are always ready to provide information that i require at anytime of the day. Super reliable team!

Yaacob Khan

Salesforce

I highly recommend Telcowin for Salesforce consulting engagements and solution integration projects. Hafiz brings together a team of intelligent and dynamic individuals who constantly go the extra mile in delivering customer requirements on budget and on schedule.

Telcowin came to see us at the time we needed the help the most! We wanted something that is not just selling tickets! They have that and their undivided assistance and solutions complemented by an efficient delivery team make us put our trust in their service. We recommend business owners and risk takers to get their Salesforce support throughout the journey. Trust me, Telcowinners are like friends to their partners. As they say friends want the best for them friends 😉
Izra Izzuddin
Telcowin team was very helpful before and after sales. The team are always ready to provide information that i require at anytime of the day. Super reliable team!
Saiful Asraf
I highly recommend Telcowin for Salesforce consulting engagements and solution integration projects. Hafiz brings together a team of intelligent and dynamic individuals who constantly go the extra mile in delivering customer requirements on budget and on schedule.
Yaacob Khan