Energy & Utility
Elevate your business with the Salesforce Energy & Utility Cloud. Engineered to simplify your workflow
The Salesforce Energy & Utilities Cloud is a digital transformation platform that helps energy and utility companies deliver personalized customer experiences, accelerate sales, and optimize operations. It provides a single view of the customer across all channels, enabling companies to deliver a more seamless and personalized experience. This powerful cloud-based solution offers a variety of features that are tailored to the specific needs of the energy and utility industry, such as customer relationship management (CRM), salesforce CPQ (Configure, Price, Quote), asset management, billing and payments, and analytics.
Explore customer-centric innovations designed for an evolving energy industry.
Empowered Agents
Transform the call center with swivel-free consoles and unified customer data.
Personalized Experiences
Increase customer engagement with omni-channel support and digital self-service.
Streamlined Sales
Quickly offer quotes and rates, from single residential to multiproduct and multisite customers.
End-to-End Service
Deliver a consistent customer journey from initial call to field execution.
Actionable Intelligence
Empower employees with data-driven, productivity-boosting insights
Built-in Reports Simplified Integrations Dashboards
Connect data and systems with scale and agility through an industry-leading platform.
Why Energy and Utility customers choose Salesforce
>2X
Faster deployment
+80%
Speed of New Offer / Product Introductions
+50%
First Contact Resolution
-17%
Issue Handling Time
Establish a cloud platform fit for purpose
Unleash your utility’s true agility with a cloud platform designed for your needs. Agility isn’t just about flexibility and scalability—it’s about having the right tools built for your business models. Don’t settle for less. Ask yourself these vital questions to ensure you choose the perfect platform for your business.
Organizational Agility
Can you quickly adapt to changing market conditions, regulations, and competitors?
Speed to Market
Can you easily configure customer offerings and promptly launch hem in the market?
Software Interoperability
Can you easily integrate internal applications, third-party applications, and future acquisitions?
Lower Operating Cost
Can you minimize the software, hardware, and human resources needed to manage business performance?
Frictionless Experiences
Can you improve and create consistent experiences for members, providers, producers, employees, and partners?
Business Transparency
Do you analytics help you to understand business performance and compliance?
Discover the full potential of Salesforce, the #1 CRM Cloud Platform
Designed specifically for the Energy & Utilities industry, Salesforce Energy & Utility Cloud can help you worry less about custom development.The Salesforce Energy & Utility Cloud platform seamlessly adapts to your unique business processes. Count on Salesforce for uninterrupted uptime, ironclad security, and a cloud infrastructure you can trust.
To learn more about how the Energy & Utility Cloud can help your business contact us for more details.
Find Out How We Can Help Your Business
Speak to us by filling in your contact details and our Sales team will get in touch with you to better understand your needs!
