Application Managed Services (AMS)
Optimise the Usage of your Salesforce® Rollout
Allow our team to assist your team in accelerating their adoption to the Salesforce® platform helping reduce downtime and increase productivity. Get the best ROI from your investment on your Salesforce implementations with Telcowin’s Application Managed Services (AMS).
Our specialised consultants and technical experts are ever ready to assist you whenever you hit a roadblock. We provide a flexible structure that enables businesses to fine tune AMS to their business objectives.
Telcowin’s AMS covers two most crucial areas of support post implementation of any Salesforce licenses.
On-going technical support and system enhancement
Service Support
Accelerated support and incident management as an additional first line support for your solution; with committed service-level agreements of response time; aim to build additional support value engagement with customers.
Governance
Strategically working with the right stakeholders and be the advisories to the customers in setting the starting ground for success metrics, operational governance, and model.
Design
Collaborate and co-create with customers to evaluate & design the right fit of solution blueprint; understanding the architecture landscape; using an outcome-based approach.
Build
Empower customers to innovate faster and become Salesforce strong. Partnering with Telcowin and Salesforce Services you access the full power of Salesforce, as an extension to your team we will inspire towards a united purpose whilst unlocking the full capability of the platform.
Maintain
Implementation support offers a systematic approach to accelerate the implementation of Salesforce solutions. This will provide the agility to tweak and enhance current platform setup.
Terms and conditions apply
Campaign management services
Build
Empower customers to rollout faster digital marketing campaign leaving the campaign setup & delivery to Telcowin. Consider us as an extension to your team while you to focus on campaign strategies and Telcowin assist you in using the full power of Salesforce Marketing Cloud (SFMC) helping you unlock the full capability of the platform (suitable for those with Email Studio/Mobile Studio/Interaction Studio/Automation Studio/Social Studio licences).
Design
Collaborate and co-create with client to to evaluate & design end – to – end customer journey in SFMC campaign delivery & management services.
Run & Maintain
Campaign management support offers a systematic approach to accelerate the usage of SFMC includes SFMC campaign delivery advisory, post campaign usage analysis, system administration services & platform troubleshooting.
Terms and conditions apply
Find Out How We Can Help Your Business
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