About Us
How We Started
Telcowin started its humble beginnings in 2007 as a digital asset management vendor providing solutions and implementation for document digitisation services. Servicing a wide range of clients from government agencies and GLC’s to assist them in converting their physical documents to digital assets when Malaysia was at the peak of transitioning its business management during the Digital Revolution.
Throughout the years of experience within the IT industry and moving together with the current digital trends, in 2012 Telcowin embarked on its journey to build its expertise around the Salesforce® ecosystem delivering digital marketing solutions using the #1 CRM brand in the world.
Driven by love for technology and backed by one of the world’s best technology it is not surprising that the abbreviations of TELCOWIN represents “TEL” as Telling, “CO” as Companies and “Win” signifies How to Win. Together with our committed and talented team, we have progressed from strength to strength and success to success as a result of our collaborations with our esteemed clients.
We aim to continuously work hand-in-hand with Salesforce, sharpening the value of the Salesforce ecosystem by partnering with other accelerators platforms as well as building our own in-house solutions to enhance the usage and development of the Salesforce ecosystem by delivering the most innovative and cost-effective solution-fit offerings to clients both local and international.
Message from the CEO
Saying ‘You are going to Win’ is easy, but at Telcowin we take that extra mile in giving everything we’ve got to support our clients in achieving their sales & marketing goals while keeping their customers happy with the best, most updated CRM (Customer Relationship Management) solution and trends in the market.
As the fourth industrial revolution heavily focus on the usage of AI & IOT, Telcowin is here to help organizations ramp-up their business performance with the support from the technology and solutions using the world’s #1 CRM platform keeping you up to date with the current trends of CRM to optimize your sales & marketing efforts while directly engaging with your customers to provide them the best personalised customer service experience to be remembered.
What We Do
If it’s Salesforce you’re looking for, we’re the right folks to come to. We’ve built vast experience and knowledge around Salesforce’s ecosystem and have even partnered with tools such as Whatfix, a digital adoption platform, to add higher value to you.
At Telcowin our employees are always ready to help customers achieve their desired results each step of the way.
Technology Consulting
Telcowin is a trusted technology consultant specialising in the Salesforce ecosystem. As the Salesforce Summit Consulting Partner for Malaysia and Indonesia and the official Reseller in Malaysia, Telcowin has a proven track record of over 110 successful projects completed with an average CSAT score of 4.5
Telcowin is also the first Certified Delivery Partner (CDP) in Southeast Asia for Whatfix’s Rise 2 Excellence Partner Programme joining the ranks of other top-tier Whatfix partners around the globe.
Telcowin continues to deliver exceptional solutions, driving digital transformation and enhancing client success.
Project Delivery
Our team of certified experts are dedicated to bringing customer-fronting solutions and helping businesses achieve their digital goals.
Change Management
Technology adoption rate is important in any new technology stack roll-out. Our team is ever ready to make sure that your users are on board with the technological changes with our digital adoption partner; Whatfix.
Support Service
Our customers are at the center of our business which is why our support services are built to keep your business running optimally.
Our Core Services
Salesforce® Advisory and Implementation for Sales, Service and Marketing Cloud platforms
Consultation on Applying Industry Best Practises Using the Salesforce® Ecosystem
Optimal Digital Marketing & Customer Facing Solutions for Maximum ROI
Integration of Salesforce® products with existing business system
Salesforce® Campaign Management Services
Our Support Coverage
We have been operating for more than 15 years, mainly covering ASEAN and have recently extended to as far as the EU region. Our team of consultants assist customers onsite and remotely whenever necessary. Experience and deep knowledge on the solution can prevent misunderstanding in complex technical support, lagging time in providing assistance. Customer success is the main priority, as we keep our clients’ interest at heart.
Our Core Values
Winning
Saying ‘We will Win’ is easy, but the process to achieve it comes with hurdles and challenges. At Telcowin, we strive to go that extra mile to ensure that our clients are able to achieve the results.
Empower
We believe that growth plays an important role for any individual or organisation. At Telcowin, we make sure that our employees and clients are equipped with the right knowledge and access to achieve the best results through the best CRM platform in the world.
Commitment
The silo-mentality within an organisation is risky, especially in an environment that is constantly evolving. At Telcowin, we acknowledge that problem and are committed to focus on delivering the best support and innovative methods to enhance the experience of personalised customer journeys.
Sharing
Knowledge sharing and teamwork are the main skills required in defining our core. At Telcowin, we encourage open discussions within the organisation and our clients.
Accomplishments
Telcowin is a Salesforce Gold Consulting partner in Malaysia and the Best Multi-Cloud Partner of the Year. This award recognises Telcowin’s collaboration with one of Malaysia’s top conglomerate.
One of our customers had embarked on a digital transformation path with several objectives in mind. They wanted to simplify their business processes and establish a single source of truth for customer data. They also wanted to establish an end-to-end visibility over their sales lifecycle.
Telcowin helped this customer by seamlessly integrating Salesforce solutions with multiple non-Salesforce systems. We implemented custom components that expanded customer’s digital capabilities on the service front and improved sales visibility. This gave the sales team the agility to connect and engage with customers across multiple digital channels.
“This award is proof that we chose the right path when we decided to focus on consulting and implementing Salesforce products. The continued trust we build with our customers and opportunities awarded to us will be the important factor for us to keep going, exploring, and expanding our horizon.”
Hafiz Izwan, CEO