Consulting
Unleash the power of your Salesforce® investment!
The Telcowin business consulting team is here to assist you in unlocking the potential of your Salesforce® rollout. Whether you are an existing Salesforce user or considering to adopt Salesforce for your organisation, we are able to help you plan out your CRM roadmap, enhancement plans and any additional support to help boost your sales, marketing and customer service needs.
Our Consultancy Services
CRM Roadmap Strategy
Formulate your CRM Roadmap which is aligned to the Business long term strategy. With the help of CRM roadmap, you will clearly know when, where and how you plan to implement strategies and technologies to follow through with the key principles of CRM. These includes evaluating Customer Journeys, keeping track of customer information and relationships, closing more sales leads, providing world-class customer service and more.
Business Analysis
Help organisations identify business gaps and issues in the current processes and recommend both short-term and long-term solutions to meet the business needs. Business Analysis consists of understanding the Customer Journey, Process Improvement, Market and Competitor analysis, Financial analysis. Solutions often include a software-systems development component which may also consist of process improvements, organizational change or strategic planning as well as policy development.
Change Management
A systematic and scientific approach to prepare, support, and help individuals, teams, and organisations to embrace digital transformations (User Adoption) . Develop Benefits Realization Strategy, Planning and support organizations to execute the developed plans.
Salesforce® CRM Health check
After any successful Salesforce® implementation, businesses may be using the same setup for some time with no hiccups. However, that doesn’t mean everything that was working years ago will continue performing at its optimum or meeting potentially new and updated requests and direction from management. Update in security settings, session settings, Sales processes, and other unique features may have problems without any visible indicator. These issues can be a major setback and affecting the user experience and platform adoption. Salesforce® CRM System health check will help organisations to identify such unseen issues and resolve it.
Find Out How We Can Help Your Business
Speak to us by filling in your contact details and our Sales team will get in touch with you to better understand your needs!
