Telcowin Beyond
Telcowin has been in the CRM business since 2012 and all throughout those years, we have learnt and understood our customers’ pain points. We understand that business processes change over time and implementing new technology usually comes with these changes. While we expect technology to simply adapt to these changes, the reality is that a lot of technologies are not as flexible.
This is where we decided to come up with Telcowin Beyond as a product. The idea is to present a package that is well suited to each customer’s business so they do not have to go through the (sometimes daunting) process alone.
Telcowin Beyond is made out of three pillars with the first one being consulting. In essence, consulting is done in order to determine the efficiency of the utilisation of a new technology, in this case, Salesforce. In speaking with our CEO, Hafiz Izwan in this week’s Telcowin Tech Talk podcast, we found that our consultants speak to our customers in order to find out how the system helps the business as a tool to provide better service.
Meanwhile, the second pillar of Telcowin Beyond, Application Managed Services is where we provide services to customers to manage their applications. Finally, the third pillar of Telcowin Beyond is digital adoption services where we provide guidance and consulting by looking at the visibility of a platform. We gather insights to determine where users struggle with operations, find their dropping point and we turn that around to increase adaptability to the customer.
Find out how Telcowin Beyond can help grow your business by tuning in to Telcowin Tech Talk episodes, Telcowin Beyond Part 1 and Part 2 here : podcasts.telcowin.com