Artificial Intelligence
inFlow Enterprise
Humanizing Technology
Unlocking the Future of Customer Experience with Generative AI
Boost your business efficiency with AI assistants
Our AI Assistants, built on state-of-the-art foundation models, are secure, reliable, and rigorously tested to meet diverse business needs. Available in chat, voice, and avatar mediums, and integrated across 40+ channels, they support a wide range of functions, from IT and HR to Customer Support, Sales, and beyond. Operating around the clock and speaking multiple languages, they handle routine tasks, provide valuable insights, suggest improvements, gauge sentiments, and seamlessly integrate with other systems, enhancing operational accuracy and security across various industries.
AI Assistants that Deliver Real Business Value
Cut wait times, streamline tasks, and enhance response speed
routine customer inquiries handled
decrease in IT resolution time
improved response time
reduced wait times for customers
Drive business outcomes with every conversation
Our AI assistants go beyond answering questions—they create interactions that drive real business results. From customer engagement to workflow optimization, every conversation is goal-oriented. With our assistants, you get more than just a chatbot; you get a strategic tool that turns interactions into actionable outcomes.
Accuracy you can trust
We know the importance of accurate information, which is why our assistants are built to eliminate data fabrication or hallucinations. You can rely on them to provide precise, trustworthy responses every time. Our AI assistants are designed with rigorous testing and validation processes, ensuring they meet the highest standards of reliability. With our assistants, you get dependable answers, not guesswork—because your business deserves the best.
Seamless integration and automation
Our AI assistants are designed to work with any system you use, be it CRM, ERP, or other business tools. They not only integrate effortlessly but also automate repetitive tasks, freeing up your team to focus on what really matters. Whether it’s updating records, scheduling meetings, or processing requests, our Assistants handle it all with ease. Experience the power of seamless automation that fits right into your existing workflow.
Partnered with industry leaders
We bring the best in AI technology by partnering with industry leaders. Our commitment to staying at the forefront of innovation means you always get the latest and most advanced solutions. With our assistants, you’re not just adopting AI—you’re aligning with a future-ready partner who’s dedicated to your success. Trust in our expertise and connections to deliver cutting-edge capabilities that keep your business ahead of the curve.
Democratizing AI for Businessess
By 2026, 80%of enterprises will have used generative AI APIs or deployed generative AI-enabled applications, and over 30%of the growing demand for APIs will be driven by AI and tools utilizing large language models.
— Gartner
Start Now & Witness Instant Impact with
inFlow Enterprise Solutions
Empowering your Enterprise with AI-Driven Excellence.
Customer Support
Enhance customer satisfaction with 24/7 intelligent support.
IT/Tech Support
Streamline your IT operations and reduce downtime.
HR Support
Automate HR processes, from recruitment to employee management.
Data Governance
Automate data management to ensure data integrity, security, and compliance.
inFlow Enterprise Advantages
Flexible Deployment Solutions
Intelligence Services
LLM-based Virtual Agents
Summarized Data Insights
Data Exploration and Analysis
Custom Content Creation
Data Protection
Advanced Data Classification
Tailored Solutions for Enterprise Success
Diverse Use-Cases for Seamless Integration and Innovation
Elevating Intelligence to New Heights
Ensuring Excelence at Every Layer of the Generative-AI Stack
Transform Your Brand’s Voice with AI-Powered Voicebots!
Intelligent, programmable Voice Automation solution for Sales, Customer Service & Engagement
Lower support workload by over 70%
Access to 100+ integrations
Dynamic, human-like interaction flow
Faster initial response and resolution times
Revolutionizing various industries by efficiently managing calls, surveys, debt collection, scheduling, and more, while reducing service costs.
Revolutionize Your Customer Interactions with our AI Voicebots
- Call Centers
Reduces call queues and IVR waiting times. - Outbound Campaigns
Automatically calls CRM contacts with updated offers. - Sales and E-commerce
Checks shipment status, delivery times, and processes orders. - Customer Service and Support
Manages complaints, explains next steps, and provides information.
Unlock the Tangible Financial and Business Benefits of Adopting Our AI Voice Bot
- 24/7 Support
Provides off-hours and holiday assistance, complements live agents. - Enhanced IVR Integration
Replaces or enhances existing systems effortlessly. - Standalone Efficiency
Independently resolves issues with pre-trained scenarios. - Read-Time Customer Insights
Integrates with customer data for instant updates over the phone.
Automating voice services saves agents’ time and cuts service costs
More than half of people now prefer talking to voicebots, which helps control expectations and reduce the increasing costs of hiring agents.
Voicebot excels in automated verifications, GDPR annoucements, and customer authentication
Join the Future of Customer Interaction
Partner with Telcowin to discover how our innovative voice bot solutions can revolutionize your customer interactions. Embrace cutting-edge technology, enhance customer experiences, and accelerate business growth.
Our Presence
Why Choose Us
It’s more than just these reasons
Unmatched security
We ensure robust encryption, compliance, and continuous data monitoring.
Seamless integration
Easily integrates with IT systems, offering quick deployment, and simplicity.
Data-Driven insights
Our AI solutions provide real-time analytics for informed, data-driven decisions.
Comprehensive support
Enhance communication with humanized, multi-channel, multilingual support for teams.
Use Cases
Avatar-based Chatbot
A leading Islamic bank in Malaysia wants to increase their customer experience with an avatar-based chatbot that can answer questions on the products and services.
Requirement: An intelligent avatar-based bot that will provide responsive ansers to customer inquiries about the bank’s products and services, via a more interactive way.
| Pain Points | Solution |
|---|---|
| Static and impersonal interactions | An intelligent avatar-based bot with multilingual capabilities to engage customers with interactive conversations. |
| Challenge in generating leads | Actively promote bank products & services during interactions, to guide prospects towards lead generation actions. |
| Response time | Implemented efficient indexing and search mechanicsms to minimize response times. |
LLM-based Search Engine
A leading Philippines tank wanted to develop a system to fetch answers from a migrated Lotus Notes archive, now stored in Excel sheets, will optimize operational efficiency and customer service.
Requirement: An intelligent Azure Open-AI based bot that efficiently index and search through a large volume of archived emails (migrated from Lotus Notes) while ensuring data security and compliance with regulatory standards. The system must also efficeintly parse and interpret content from attachments within archived emails.
| Pain Points | Solution |
|---|---|
| Legacy system (Lotus Notes) | Migration to Excel Sheets: Transferred data to a more accessible format for easier querying and retrieval. |
| Attachment handling | Developed algorithms to extract and interpret information from email attachments. |
| Response time | Implemented efficient indexing and search mechanisms to minimize response times. |
Aurelius Hospital Enquiry Bot
Aurelis Healthcare is a premier network of hospitals and medical facilities. They offer a comprehensive range of specialized medical services, including advanced surgical procedures and critical care.
| Pain Points | Solution |
|---|---|
| More enquiries on the website which are manually handled. | Bot handles enquiries and saves time. |
| Leads not captured as enquiries are manually handled. | Customer data is captured and recorded for future use by the bot. |
| Not 24×7. | Bot takes care 24/7. |
| Appointment booking was manual. | Bot handles all appoitments. |
| Enquiries only on phone and email. | Bot deployed on multiple channels. |
| Need to hire multilingual staffs. | Bot handles both the languages. |
| List of doctors was always explaiend. | It’s projected as a carousel in the bot with their specialties. |
| Packages were booked manually. | Added as catalog hence automated. |
TSD Dental Enquiry Bot
TSD Dental Group is a group of dental clinics in Singapore. They provide a wide range of orthodontic and paediatric dental sergices. It is one of the oldest and well-known dental clinic in Singapore. The group has more than 7 branches.
| Pain Points | Solution |
|---|---|
| Notification was on traditional channels Emails and SMS. | Notifications now sent on WhatsApp. |
| Last minute cancellations and reschedules. | Customers easily notify on WhatsApp. |
| Enquiries manually handled on WhatsApp. | Bot handles all enquiries on WhatsApp. |
| One number cannot be shared with multiple front-desk admin. | All admins share the same WhatsApp number. |
Find Out How We Can Help Your Business
Speak to us by filling in your contact details and our Sales team will get in touch with you to better understand your needs!
