SALESFORCE®

Project Delivery

At Telcowin, our team are equipped with hands-on experience implementing Salesforce® based projects garnered through the years of working with clients from various industries ranging from property, utilities, aviation, services to name a few. We ensure that we are with our clients at every step to guide them in their process of adoption once the implementation of the platform is done.

We practice a simple

FIVE-Step Implementation Process

Requirement Dialogue

Milestone Drive Implementation

Expectations Mapping

On-Going First-Class Support

Detailed Project Planning

Other Support Services to accelerate
the process of adoption includes:

  • Troubleshooting Assistance
  • Adoption Training Services
  • Expert Guidance
  • Dashboard Customization
  • Application of Industries Best Practices
  • One-on-One Engagement Sessions
  • Implementation by Certified Admins

Together let’s take your

business to new heights

  • Hit your sales target faster and smarter with a flexible, AI-powered sales platform designed to maximise productivity and success.

    Salesforce® Sales Cloud enables you to create a world class sales experience with a 360 degree view of your customer from lead to cash. The lead management in Sales Cloud enable you to segment account, contact and opportunity in a smart way and bring you through the process of conversions. The platform is highly customisable tuned in specifically into your organisation preferences. With visible sales activity among the sales team, reporting is now made easier with dashboards capability. A must have customer relationship management (CRM) platform to support a highly efficient sales teams.

  • Salesforce® Marketing Cloud is the platform to deliver relevant and personalise customer journey across all channels.

    Marketing Cloud enables marketers to deliver the right message at the right time seamlessly throughout all phases customer engagement with their brand. Sales and Marketing will no longer have to work in silos with the capability of the platform to integrate with one another. Marketers are now able to analyse their brand health, competitors and industry related trends through social listening within the platform. The Einstein feature in the platform gives marketers and analysts the additional approach to market their brand smarter through its omni-channel marketing capabilities. Marketing Cloud is the best marketing tool in the world that empowers marketers to connect with their customers whether it is B2B or B2C.

  • Pardot is a B2B Marketing Automation by Salesforce® within Marketing Cloud. Pardot allows the marketing and sales teams to create, deploy and manage digital marketing campaigns to boost revenue and maximize efficiency.

    As part of the Salesforce® Partner Program, Pardot is able to assist and empower marketers with lead nurturing, lead scoring and ROI reporting  for higher-quality sales leads, shorter sales cycles, improved marketing accountability and better campaign tracking. The best B2B marketing automation platform from the world’s #1 CRM that’s able to nurture quality leads and increase the ROI.

  • Salesforce® Service Cloud is a customer service software and support application that empowers organisations to manage their customer information and conversations through multiple channels;  phone, email, chat and more.

    Service Cloud is able to deliver smarter service with 360-degree view of every customer through its shared, single view of customers across business units. Customers are now able to reach and engage with you over their favourite channel. Customise and extend your service capabilities with easy-to-use platform tools. Your customer service agents are now able to manage and complete their work on the go with its Salesforce mobile-first platform to personalise customer care.